Process Overview
- Batch: Standardized manual process, runs for 45 minutes per loan
- Volume: ~100 in a month that takes ~75 hours
- Coverage: 50% as this only part that BO staff does as a matter of routine
- Sensitivity: Data accuracy
- Geography: UK
RPA Implementation
- Stage 1: Bot ensures that the info in loan processing system is accurate & complete in scheduled intervals or on-demand
- Stage 2: Bot ensures that the applicant is a registered business
- Stage 3: Bot sends an auto-email to BO for booking & disbursement
Value based outcome
- 100% elimination to monotonous tasks
- Decreased turn-around, less than a minute for every loan processing as against the current 45 minutes
- .5 FTE savings every month
Benefit to Enterprise
- Periodical cost reduction efforts to achieve >=50% to customer’s revenue by deploying no additional HC in other projects
